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User Support and Service Desk


ITIL-based activities


Ever since its creation, methods have adopted ITIL as its set of best practices to standardize the user support porcesses, thus evolving form V.2 to V.3.

Throughout the years, teams of certified consultants have help our customers :

  • assess their workloads

  • streamline their processes and workflows

  • draft, negotiate and put SLA's into practice

  • calibrate and staff Service Desk teams

  • select the appropriate Service Desk tool
  • .


For additional information on our Service Desk and support activities, please contact us at the above coordinates


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